Privacy Policy Wangcuci

01 Introduction

Wangcuci ("we", "our platform") values the privacy of every user who accesses our website, mobile app, and all our services. This Privacy Policy transparently explains how we handle your personal information from the moment you register until you stop using the platform.

By registering an account or using any wangcuci service, you agree to the collection and use of your information as described in this document. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

We encourage you to read this document in full. This policy is intended to give you a clear, straightforward picture of our privacy practices — not merely to satisfy legal requirements.

02 Types of Personal Data Collected

We collect the following categories of data depending on how you interact with the platform:

Data Category	Examples of Information	Primary Purpose
Identity Information	Full name, MyKad/passport number, date of birth	Identity verification (KYC), AML compliance
Contact Information	Email address, phone number, residential address	Account communications, security notifications
Financial Information	Bank account number, deposit/withdrawal records	Transaction processing, fraud prevention
Usage Data	Game history, login activity, and platform interactions	Service improvement, account security
Technical Data	IP address, device type, browser, operating system	Security & performance optimization

03 How We Collect Information

Wangcuci collects personal data through a variety of transparent means:

• Account registration: When you fill in the registration form, you provide basic information such as your name, email, and phone number.
• KYC verification: During the identity verification process, you will be required to upload a proof of identity and proof of address.
• Financial transactions: Payment information is collected when you make a deposit or submit a withdrawal request.
• Platform usage: Our system automatically records your gaming activity, login sessions, and platform interactions for security and improvement purposes.
• Device and browser: Technical data such as IP addresses and device types are collected automatically to detect suspicious activity and ensure account security.
• Support communications: Records of conversations with our customer support team are retained for reference and service improvement purposes.

04 How We Use Your Data

The data we collect is used solely for the following purposes and nothing beyond that:

• Process account registration and verify your identity in accordance with legal requirements.
• Enable you to make deposits, play games, and process withdrawal requests safely and quickly.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Send important notifications related to your account, including security alerts and policy updates.
• Personalize your experience — including relevant promotions and game recommendations based on your preferences.
• Comply with applicable legal requirements, regulations, and directives from relevant authorities.
• Improve platform performance and resolve technical issues more effectively.

05 Information Sharing & Disclosure

Wangcuci does not sell your personal data to any third party for marketing purposes. Your information may be shared only in the following limited circumstances:

• Technology service providers: Technical partners who help operate the platform, handle payment processing, and maintain security infrastructure — all bound by strict confidentiality agreements.
• Dispute resolution: Information required to resolve complaints or claims filed against or by wangcuci.
• Legal requirements: If we are required by a court, government authority, or regulatory body to disclose information, we will do so in accordance with proper legal procedures.
• Crime prevention: Any information related to suspected illegal activity may be reported to the relevant authorities in Malaysia.

In all of the above cases, we only share the minimum necessary data — nothing more.

06 Your Data Security

Wangcuci implements multiple layers of technical and organisational protection to keep your data secure at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by industry-grade SSL encryption, ensuring your information cannot be intercepted in transit.
• Two-factor authentication (2FA): You can enable 2FA on your account for an extra layer of security during login.
• Internal access controls: Only authorized personnel may access sensitive user data, and all access is audited on a regular basis.
• 24/7 Monitoring: Our security system continuously monitors platform activity to detect and address any security threats promptly.
• Integrated data backup: Your data is backed up regularly to ensure service continuity in the event of an unexpected incident.

07 Cookies & Tracking Technologies

Wangcuci uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform so we can make meaningful improvements.
• Functional cookies: Remember your preferences such as language and display settings for a more personalized experience.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.

08 Data Retention Period

We retain your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain your data for the period required under Malaysian law, typically:

• Financial transaction records: 7 years as required under anti-money laundering legislation (AMLA).
• KYC documents and identity verification: 5 years following account closure.
• Customer support communication logs: 2 years for reference and service improvement purposes.
• Technical data and system logs: 1 year for security and analytics purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures.

09 Your Rights as a User

As a wangcuci user, you have the following rights regarding your personal data under Malaysia's PDPA:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If your data is inaccurate or out of date, you may request that we correct it.
• Right to withdraw consent: You may withdraw consent for non-mandatory data processing, such as marketing communications.
• Right to object: You may object to the processing of your data for certain purposes that are not required by law.
• Right to information: You have the right to be clearly informed about how your data is used.

To exercise any of the above rights, contact our support team via in-app live chat. We will process your request within 14 business days.

10 Privacy Policy Amendments

We reserve the right to update this Privacy Policy from time to time in line with changes in legislation, technology, or our business practices. Any significant changes will be communicated to you via:

• Notices displayed on the platform's home page.
• Notification emails sent to the registered address on your account.
• In-app notifications via the wangcuci mobile app.

The effective date of the latest version of this Privacy Policy is stated at the top of the document. Continued use of the platform after any amendments constitutes your acceptance of the updated policy. If you have any questions or concerns regarding your data privacy, please contact our support team via live chat, available 24 hours a day.